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Aim: To develop a clear understanding of LEO and the context within which end-users make routine day-to-day use of it.
Benefit: By the end of the course, delegates will be better able to provide appropriate support to the user community.
Target Audience: Project and systems managers. Systems and data administrators.
Operational super-user courses each comprise 2 modules and last 5 days.
Total Number of Seats Available: 4.
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Course Content Summary:
The content of this course is very much tailored to the needs of the customer. LEO is highly configurable and rarely is each customer's implementation the same. Below is a breakdown of the modules that may comprise a super-user course for a typical service management organisation:
- Calls/Help Desk
- Jobs in Progress (Outstanding Faults)
- Asset Tracking
- Planned Preventive Maintenance
- Workshops
- Stores
- Contracts
- Service Level Agreements
- Purchasing
- Defining and setting up workflows
- Defining escalations
- Navigating LEO interfaces
- Setting up reference (business) data
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