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Aim: To enable users utilising a limited number of LEO functions/forms to carry out their operational roles efficiently.
Benefit: By the end of the course, end-users will be able to utilise LEO efficiently in the execution of their job and have an understanding of the importance of their role.
Target Audience: All LEO users.
End-user courses last a day and may be held either in Alton or on the customer's site.
Individual modules can be expanded into longer, more detailed courses. The technical content may be tailored to meet the requirements of the customer.
Total Number of Seats Available: 4.
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Course Content Summary:
The end-user course is very much tailored to the needs of the customer. LEO is highly configurable and it is rare for each customer's implementation to be the same. Below is a list of the modules that may comprise an end-user course for a typical service management organisation:
- Call Handling
- Jobs in Progress (Outstanding Faults)
- Escalations
- Actions, Parts and Expenses
- Preventive Maintenance Planning
- Purchasing
- Workshops
- Stores
- Contracts
- Service Level Agreements
- Invoicing
- Reporting
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