Service Management

Managing today's service enterprise means planning and coordinating service on a global scale. It means creating and maintaining levels of satisfaction with your customers - and your shareholders - whilst also calling for new technologies and business practices designed specifically to solve the service lifecycle management challenge.

LEO supports the complete service lifecycle and enables you to manage staff and inventory more efficently while providing higher levels of service to customers. It provides a single, unified view of all your service transactions. It is both feature-rich and easy to use and gives you a wealth of data and decision support tools for continuously refining the quality of your service process.

LEO focuses on the operational functions of your service organisation including call logging, automated work orders, job/service call management, service scheduling, service calls, preventive maintenance, parts used, billing and receipting. It also provides a searchable knowledge-base, financial accounting, management reporting and much more.

LEO Service Management Can Help You:

Better manage service agreements, warranties and preventive maintenance
Communicate more effectively with customers and technicians in the field
Automate the billing process and eliminate duplicate data entry
Streamline field purchasing and inventory control

Service Management Components Defined

• Asset Management
  
• Configuration Management
  
• Contract Management
  
• Field Service Management
  
• Product Data Management
  
• Service Logistics
  
• Management